Return policy

Right of withdrawal

The consumer can exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Bottega d’Arte Toscana by Silvia Salvadori, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the goods.

The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on www.bottegadartetoscana.it.

How to exercise the right of withdrawal

The right of withdrawal is exercised by the sending of a written notice to the address of the Bottega d’Arte Toscana of Silvia Salvadori by registered letter with acknowledgment of receipt.
The notice of withdrawal may be sent by mail within the same time period.

In case of exercise of the right of withdrawal, the communication must be made to the following address:

Silvia Salvadori Bottega d’Arte Toscana
Via Bicchieraia, 24
52100 – Arezzo, Italy
Mail: info@bottegadartetoscana.it

If the goods have been delivered, the customer is required to return it to Bottega d’Arte Toscana by Silvia Salvadori within 15 (fifteen) working days from the date of delivery of the goods. The good is returned to Bottega d’Arte Toscana by Silvia Salvadori complete with every accessory and everything originally delivered to the customer, as well as packed in its original envelopes. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to Bottega d’Arte Toscana by Silvia Salvadori are responsibility of the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, Silvia Salvadori’s Bottega d’Arte Toscana is required to repay the sums paid by the customer. In particular, Silvia Salvadori’s Bottega d’Arte Toscana will forward the order of re-accreditation for the cost of the shipped item including shipping costs within 30 (thirty) days from the date on which it becomes aware of the exercise of the right withdrawal by the customer. This will be done by crediting the amount on the bank account indicated by the customer.

Silvia Salvadori’s Bottega d’Arte Toscana has the right to reject any product returned in a manner other than those specified above, as well as products for which the customer has not fully paid for the refund or the methods and the times indicated for the communication of the exercise of the right of withdrawal.